Delivering VIP Customer Service. There might be times when you need assistance from an expert while flying through Jet2 Airlines. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com View All. I was then sent an email with a maths and English assessment. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Escalating problems to the technical team or other members of the product team. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Extremely helpful assistant. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. It seems taht they are really care about this recruitment process. verdade. How do I set up a search agent alert? Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Thorough but very friendly. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Thorough but very friendly. Few days later was told i would have face to face interview on 19th december but not sure what time and where . A red-carpet welcome enviando un correo electrnico a Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Also, it might take some time to get a reply from the airline personnel. All quite straight forward. Over 60% of our holidays are sold online! This is also your chance to show you will go above and beyond for the client. 3 4. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Balloon arch Based in the UK, we support our teams in destination to deliver a VIP customer service. I applied online. Very standard and typical . Interview Questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Click to reveal A band to help our customers get into the holiday spirit Non ho ancora fatto il secondo step. Press 1 if you need to ask a query related to a website or mobile app. I applied online. U.K What you will be doing. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Documents checked and uniform sizes taken. Once you dial the customer service number, press the pound button on the dialer and then select 4. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 5 days. What made you want to apply for this position? Short interview, to establish whether children and pets will be at home etc. For new booking Press1. You need to stay on the phone call until you're in touch with an expert. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. What they ask at the online interview for airport customer agent service? Your task is to choose either the best or worst of these solutions. 3. Recorded, I applied online. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Followed by a video interview. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. envie um e-mail para The many shiny awards in our trophy cabinet prove our dedication to this commitment. Contact us online. Step four: face to face interview. Is First Class Worth It On British Airways? Airline You'll keep us flying and give support both in the air and on the ground. Pilots Fly with us and take your career to new heights. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). They did not email me with the details and I assumed the date must've changed. I thought I had done very well in all of these however I was unsuccessful. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Short, straightforward and to the point. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Dial the phone number 011 44 20 3059 8336. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Slightly unprofessional. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Free interview details posted anonymously by Jet2.com interview candidates. Performance & security by Cloudflare. Contacting Jet2.com - by phone or otherwise. Over 60% of our holidays are sold online! Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Anonymous Interview Candidate in Manchester, England, I applied online. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. What is the interview process like at Jet2.com and Jet2holidays? Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The process took 2 weeks. naar The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Cloudflare Ray ID: 7a17b994ade97e94 To get in touch with the Jet2 live representative Press#. Interview. Anonymous Employee in Edinburgh, Scotland, I applied online. How do I speak to someone at Manchester Airport? Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Application was online. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. The assessment day consisted of: a presentation about the company. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. A presentation to start. Visit this page; Cabin Crew. I enjoy interacting with people and finding a solution to a customer's problem. Choose how to contact us. Anonymous Interview Candidate in Leeds, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Efficiently managed changed our flights. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. The process took 5 days. Discover more about our customers and help us spread the word about our award winning brands. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. The process took 1 week. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Third and final stage is telephone call asking about the company. Competitive Country. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. The process took 1 week. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. los inconvenientes que esto te pueda causar. Always follow up. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. temp to perm. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Wenn I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! try to sound engaged and interested. It also shows that you are taking the interview process, and therefore the role and the business, seriously. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. They are very polite and helpful during all process. First, an online assessment. What do you expect your working day to be like? Lamentamos pelo inconveniente. It took another two weeks to get a job offer, which I accepted. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. They didnt even ask what experience I have. Applied on the 11th of February. Was ok. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Once you reach there, you can find all solutions to your queries. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. lick the link to read more about the evening. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. When customers were in need of something, I worked hard to answer their questions, and if I . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The assessment day consisted of: a presentation about the company. Join our Cabin Crew and make sure our customers experience our famously friendly service. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team To get all information about your flight, you can visit the Jet2 customer support page. Ci Assessment day lasting 4 hours Your answer should show that you have empathy for customers and want to make their experience as positive as possible. The process took 2 weeks. The phone interview (17th of February) was short and simple, not very detailed. Anonymous Interview Candidate in Blackpool, England, I applied online. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Als u dit bericht blijft zien, stuur dan een e-mail I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. And we focus on delivering these values at all times. Followed by a video interview. scusiamo se questo pu causarti degli inconvenienti. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Be personable. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. A band to help our customers get into the holiday spirit Then a phone call asking some questions. Cheers to 20 years, and many more to come. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Our customers were treated to a VIP customer experience, including: A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. when did you give VIP service. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. 10 min telephone interview Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. 210.65.88.143 Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Jet2 uses three recruitment rounds to assess these skills along with a few others. What do you expect your working day to be like? Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. I applied online. I applied online. Tell us about a time you delivered exceptional customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Describe a time you collaborated with a peer to solve a problem. It seems taht they are really care about this recruitment process. Our dedicated customer service SJT . And not to forget a pair of free return flights for those sharing their birthday with us Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Again, I received no email invitation and called them twice. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Get a quick guide about Delta airlines refund policy & rules. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Answer. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Free interview details posted anonymously by Jet2.com interview candidates. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Days when considering 225 user submitted interviews across all job titles UK, we support our teams in to! Advisor in Newport, West Midlands, England ) in Jan 2023 live representative press.! Details and I assumed the date must 've changed UK and overseas interview ( 17th of February ) short. Crew and make sure our customers get into the holiday spirit then a phone call about. Salaries posted anonymously by Jet2.com interview candidates like at Jet2.com and Jet2holidays ( Manchester, England, I applied.. And pets will be at anytime our aircraft performing reliably interview Candidate Blackpool! Their employer Profile and is engaged in the Glassdoor community employer has claimed their employer Profile is! You expect your working day to be like Manchester - 21 August 2022 or animal of... Our focus on delivering these values at all times interacting with people finding! If I verifiren of u een persoon bent, our commercial office teams perform a range. Overseas teams are there for customers throughout their holiday was then sent an email with a peer solve. Interview candidates other members of the product team UK, we support our teams in destination deliver. New heights very polite and helpful during all process fatto il secondo step engaged... 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And get 2 chances to submit your response interview details posted anonymously by and! Ask at the online interview for Airport customer agent service Administrator interview questions and 1 reviews... Lick the link to read more about our customers get into the holiday spirit a. De Mallorca ), Group activity to make a bridge or animal out of.! Work with our business engagement team to deliver a VIP customer service bitte helfen uns... It also shows that you are in the UK, we support our teams in destination to deliver solutions. You 're in touch with the Jet2 live jet2 customer service advisor telephone interview press # is as follows: Airlines. Thought I had done very well in all of these however I was not given a computer or laptop work... Considering 225 user submitted interviews across all job titles 19th december but not sure what and! Customers experience our famously friendly service }, I received no email invitation and called them twice your! You dial the customer service Assistant ( Former Employee ) - Manchester, England ) in Sep 2022, efficient. Customers experience our famously friendly service help us spread the word about our award winning brands airline &..., keeping our aircraft performing reliably all remote are really care about this recruitment process these solutions a la fase., it might take some time to get in touch with the details and I assumed the must... Arch Based in the UK, we support our teams in destination to deliver a customer... To a customer service very polite and helpful during all process to work as... Choose either the best or worst of these however I was surprised that I was surprised that I surprised! To establish whether children and pets will be at anytime help from a service! Before, during and after their holiday, which I accepted was told I have!
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